Last Updated : 29 th August 2024

Defenitions

• “Website” refers to Eternal Trends, a subsidiary of Dreamz Collections, accessible from https://eternaltrends.in .
• “the platform,” “We,” “Us,” “Our” refers to Eternal Trends.
• “You,” “Your,” or “User” refers to the individual accessing the website or placing an order.
• “Products” refers to the goods and services offered on our website.

Returns Exchanges and Refunds

• Return / Exchange : We offer return / exchange within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange,
  (i) the purchased item should be unused and in the same condition as you received it,
  (ii) the item must have original packaging,
  (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
  Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
• You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase.
• Return / Exchange Process: Once we receive your return, we will inspect the item and notify you of the status of your refund by email. If your return is approved, we will initiate an exchange or a refund to your original method of payment. Refund decisions may take 1–4 business days from the date we receive your returned products.